Opulence Wellness & Travel Concierge
You’re not just running a retreat.
You’re holding an entire experience.
And behind the scenes, someone needs to hold it with you.
I’m Lori DeCosta — a Client Experience & Operations Specialist for coaches, wellness leaders, and retreat hosts. I work behind the scenes so your clients feel fully supported from first inquiry to final booking — and so you can stay in your zone of genius.
Sound familiar?
Your business is growing.
But it’s starting to feel heavy.
Inquiries are coming in but follow-ups are falling through the cracks
Client communication is eating your mornings before you’ve done any real work
Your retreat logistics feel like a second full-time job
You know the experience could be more elevated — if only you had the bandwidth
Meet Lori
I don’t just assist.
I anticipate, organize, and elevate.
With over 20 years of experience in administrative leadership, client-facing roles, healthcare operations, and travel advising — I bring something rare to your business: structure with soul.
I’m also a certified wellness travel advisor, which means when your work involves retreats or international experiences, I bring that expertise to the table too. You don’t need two people. You need the right one.
My clients describe working with me as finally being able to exhale — knowing their clients are cared for, their systems are running, and nothing is slipping through.
What I Do
Behind-the-scenes support
that your clients will feel.
01 —
Lead Qualifying & Nurturing
I handle your inquiries with warmth and precision — so the right clients are guided forward and no one falls through the cracks.
02 —
Client Communication & Follow-Up
Every touchpoint managed with care. From first contact to signed agreement, your clients feel held every step of the way.
03 —
Onboarding & Scheduling
Seamless onboarding that sets the tone for a premium experience — your clients arrive knowing exactly what to expect.
04 —
Retreat Logistics & Travel Coordination
From guest travel arrangements to day-of logistics, I coordinate the details so you can hold the space — not manage the spreadsheets.
05 —
CRM & Backend Systems
I build and maintain the systems that keep your business organized, scalable, and running beautifully in the background.
06 —
Concierge Client Experience
The elevated, white-glove touchpoints that turn clients into devoted advocates — and your brand into something people remember.
Ready to Begin?
Let’s find out if
we’re the right fit.
Retreat Alignment Session
Private 45-Minute Clarity Call
This is a focused, no-pressure conversation where we look at where your client experience currently stands, where you want it to go, and how I can support you in getting there.
- A clear picture of where your client journey has gaps
- Specific recommendations tailored to your business
- An honest conversation about how I work and whether we’re aligned
- No obligation — just clarity
“Working with Lori was like finally having someone who understood both the logistics and the energy of what we were creating. Everything just… flowed.”
— Client Name, Retreat Host & Wellness Leader
✦ Replace with a real testimonial when you have one
Lori DeCosta
Your clients deserve
an extraordinary experience.
So do you.
You became a wellness leader to transform lives — not to manage inboxes and chase down logistics. Let me hold the behind-the-scenes so you can stay in your gift.